Since Bull City Boudoir provides non-tangible irrevocable goods and services we do not issue refunds once a session or event is booked. If you need to reschedule your photo session, please let us know ASAP to see if you can move your session fee to cover a different day or time. You may risk losing your booking fee if your date has been in high demand or if you do not reschedule.

Refund Policy for Portrait Sessions and Prints

In the case of camera failure, inclement weather, illness, or any other unforeseen incident that prevents Bull City Boudoir from photographing on a scheduled date a new date will be scheduled or client will be refunded their session fees, if applicable. 

Bull City Boudoir is not responsible if the client and/or key individuals fail to appear or cooperate during photo sessions, or for missed images due to details not revealed to the. photographer. If the client and/or key individuals fail to appear to a scheduled photo session, the session fees are non-refundable and will not be applied towards future sessions. The session can be rescheduled at the cost of an additional photo session fee.

While Bull City Boudoir will make every reasonable effort to make the photographs specifically requested by the client, the client understands that this is an uncontrolled event and that due the vagaries of the weather, available light, time restrictions, and willingness of subjects, Bull City Boudoir cannot guarantee that all requested photos will be taken. Any lists supplied will be used for organizational and advisory purposes only.

Due to the nature of digital photography and the fact that photographs, once sent, cannot be returned; Bull City Boudoir has a strict no refunds policy. Once a transaction has been completed (i.e., the client selected and paid for the photo and then Bull City Boudoir sent the client the correct photograph) it is then considered non-refundable. If a client has selected and purchased an incorrect photo, he/she/they must notify Bull City Boudoir, before receiving the “incorrect” photograph. 

Refunds will NOT be given due to “not liking a photo”, selecting an incorrect photo after the client has already received the photograph, or any other reason. If a mistaken photo is sent to the client, as documented on the invoice, Bull City Boudoir will send the correct photo to the client free of charge.

If you any questions regarding this Policy please contact us.

Policies

All prints and products are subject to your state sales tax and shipping when applicable. Due to the nature of custom photography, all sales are final. Bull City Boudoir does, of course, guarantee that the portraits you receive meet the highest standards in every respect and works with our customers to approve designs and custom work before orders are placed. 

Payment of orders is due in full when the order is placed, unless an alternative payment plan is agreed to prior to purchase. Prints and products arrive 4-6 weeks after payment is received.  Rush shipment is available on some items for an additional charge. All rates are subject to change at any time. In the interest of fairness to all customers, all rates are non-negotiable unless booked through a special promotion.

Upon booking your session, Bull City Boudoir will reserve the time agreed upon and will not make another reservation for the specific time frame. For this reason, all session fees are non-refundable even if the date is changed or if the photo session becomes cancelled for any reason. The session fee is transferable to another date in the event you wish to amend your booking with at least 48 hours notice. Special consideration is made for maternity sessions. The session fee does not include any images, either prints or digital negatives; these must be purchased separately.

However, we realize that exceptional circumstance can take place. Therefore, we do honor requests for the refund on the following reasons:

• non-delivery of the product: in the unlikely event that the photographer is injured or becomes too ill to photograph a booked wedding event, the photographer will make every effort to secure a replacement photographer. If the situation should occur and a suitable replacement is not found, responsibility and liability is limited to the return of all payments received for the event package.
• The photographer takes the utmost care with respect to exposure, transportation, and processing the photographs. However, in the unlikely event that photographs have been lost, stolen, or destroyed for reasons within or beyond the photographer’s control, photographer’s liability is limited to the return of all payments received for the event package. The limit of liability for a partial loss of originals shall be a prorated amount of the exposures lost based on the percentage of total number of originals.

Please make your selection carefully before ordering and if you have any questions please contact us.

Refund/Exchange Policy for Custom Photo Books and Products

Due to the custom pre-designed nature of these services, there are no refunds on any design order. Albums ordered are considered a custom product and therefore there are no refunds on any album orders. Custom puzzles, Lay Flat Albums, and Coffee Table Books are made to order and cannot be returned or exchanged unless:

• a manufacturer defect is evident and reported within 48 hours (2 business days) from the date it was received,
• damaged during shipping (a separate claim must be filed with the shipping carrier and also must be reported within 48 hours after being received),
• or in the even that the order was erroneously processed, such as an error was made on the size of the book or color/style, compared to the original recorded order.